Cookie Policy

Cookie Policy

This policy explains how Vortex Cheer uses cookies and similar technologies to recognise you when you visit our platform. Last updated: March 2026.

What Are Cookies?

Cookies are small text files placed on your device when you visit our website. They help us provide you with a better experience by remembering your preferences, keeping you signed in, and understanding how you use our platform.

Essential Cookies

Required

These cookies are strictly necessary for the website to function. They cannot be switched off. They include:

  • Authentication tokens — securely stored to keep you signed in between visits
  • Session management — maintains your login state and prevents you from being logged out unexpectedly
  • Security tokens — protects against cross-site request forgery and ensures secure form submissions
  • Cookie consent preference — remembers whether you've accepted this cookie policy

Authentication Platform Cookies

Our authentication system uses industry-standard secure cookies and local storage to manage your login sessions. Specifically:

  • Access tokens (JWT) — short-lived tokens that verify your identity on each request, stored securely in your browser
  • Refresh tokens — used to automatically renew your session without requiring you to log in again
  • Session persistence — your login state is stored in your browser's local storage so you remain signed in when you return
  • These tokens are encrypted, transmitted over HTTPS only, and automatically expire for your security

How Long Do Cookies Last?

Different cookies have different lifespans:

  • Session cookies — deleted when you close your browser
  • Authentication tokens — typically valid for 1 hour, then automatically refreshed
  • Refresh tokens — valid for up to 7 days of inactivity, after which you'll need to log in again
  • Cookie consent — stored for 12 months before asking again

Managing Your Cookies

You can control cookies through your browser settings. However, please note that disabling essential cookies will prevent you from logging in or using core features of the platform. To manage cookies:

  • Most browsers allow you to view, manage, and delete cookies in their settings or preferences menu
  • You can set your browser to block all cookies, but this will prevent the login system from working
  • Clearing your cookies will sign you out and you'll need to log in again
  • We do not use any third-party tracking, advertising, or analytics cookies

For more information about how we handle your data, please see our Privacy Policy. If you have questions about our use of cookies, please contact us.